Frequently Asked Questions
Everything you need to know about your order at Wally's Wine & Spirits
How do you ensure safe shipping for fragile wine bottles?
We use custom-designed, eco-friendly molded pulp or high-density foam shippers to ensure your bottles are protected from impact and temperature fluctuations during transit.
Do I need to be present to sign for my delivery?
Yes. Federal law requires an adult signature (21+) for all alcohol deliveries. We recommend shipping to a business address if you are not home during the day.
What is your return policy for corked or spoiled wine?
If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We offer replacements or store credit for verified quality issues, provided the bottle is at least half-full.
Do you offer climate-controlled shipping during summer months?
Yes, we offer 'Weather Hold' services and refrigerated shipping options to protect your wine from heat damage. We may also proactively delay shipping if extreme temperatures are forecasted.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number from UPS or FedEx to monitor your shipment's progress in real-time.
Which states do you currently ship to?
Shipping regulations vary by state. We currently ship to most US states where local laws permit direct-to-consumer delivery of wine and spirits. Please enter your zip code at checkout for specific availability.