Returns & Exchanges

At Wally's Wine & Spirits, we strive for excellence, but due to the nature of our products, we can only accept returns on corked or damaged bottles within 30 days of purchase. Please note that we cannot accept returns on food items or opened spirits unless there is a verifiable quality issue.

Return Process

• 1.
  Contact Customer Support

  Reach out to our concierge team via email or phone to report the issue with your order and provide your order number.

• 2.
  Provide Documentation

  Submit clear photographs of the damaged product, the shipping box, and the original receipt to facilitate a quick review process.

• 3.
  Await Authorization

  Our wine experts will review your claim and, if approved, provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 4.
  Secure Packaging

  Carefully repack the item in its original shipping container and drop it off at any authorized carrier location for a replacement or refund.